5 Reasons to choose CHC for your in home care needs

1 Attentive management

• We actively monitor every visit by our aides with a phone based Caregiver Tracking System (telephony). If our caregiver does not clock-in on time for a scheduled visit, management receives an alert on their cell phone and we respond immediately and take appropriate action.
• We meet and evaluate new clients, create a Care Plan specifically for each individual client, and closely supervise our caregivers.
• Our agency owner and our case managers are actively involved in day to day management & monitoring of all clients.
• Our owners and case managers are experienced caregivers themselves.
• We are available 24 hours a day, 365 days per year

2 Exceptional caregivers

• Introductions – Caregivers are introduced to their client prior to their first visit. They spend time with the client and a current caregiver before their first shift in order to become familiar with the client’s routine. This is an important step in creating a level of comfort for the client. Many agencies do not regularly introduce caregivers to their clients.
• Our caregiver meetings provide an environment for our caregivers to support each other and discuss the needs of our clients.
• We schedule our caregivers monthly (not on daily or weekly “call outs” as some agencies do) so the client has a consistent team of compatible caregivers that work with the same client on a regular basis.

3 Technology that works

• Telephony – Using a toll free number and caller id, our system notifies management automatically if a caregiver fails to clock in on time for a visit. We know exactly when our caregiver arrives and departs a client’s home, and are quick to respond to any issues.

4 Careful hiring practices

• We have strict hiring policies which include: In depth interviews, criminal background checks, RMV checks, health statements & professional reference checks.
• Our potential caregivers must pass a communication proficiency test. This allows us to insure that we are hiring caregivers that can provide a higher level of care and communication.

5 Employee vs. Subcontractor. An important distinction.

• Our Caregivers are actual employees, not subcontractors. We pay the payroll taxes, employer’s liability insurance, workers’ compensation insurance & general and professional liability insurance. Our agency is fully licensed, bonded and insured.